Website Terms of Use
This document should be reviewed by qualified legal counsel before publication.
1. Introduction
These Terms set out the rules for using and accessing our website: www.dearsantaexperience.com (our “Site”).
This Site is operated by Pop Up Experiences Events Management L.L.C, trading as the Dear Santa Experience (“We”, “Us” or “Our”). We are a limited liability company licensed in the Emirate of Dubai, United Arab Emirates under trade licence number 1625740, with our registered office at Office C-27, Iris Bay, Business Bay, Dubai, United Arab Emirates.
To contact us, please email info@dearsantaexperience.com.
2. By using our Site you accept these Terms
By using our Site, you confirm that you accept these Terms and that you agree to comply with them.
If you do not agree to these Terms, you must not use our Site.
We recommend that you print a copy of these Terms for future reference.
3. There are other terms that may apply to you
These Terms only apply to your access to and use of the Site and any online portal accessible on the Site. Tickets and bookings for the Dear Santa Experience are sold and administered through our third-party ticketing provider and are governed by the separate booking terms and conditions presented at the time of purchase, together with any separate agreement between you and us.
These Terms of use refer to the following additional terms, which also apply to your use of our Site:
- our Privacy Policy, which details our use of personal data, including how we may collect and use your information for purchases, bookings, customer communications and marketing communications by email, SMS, WhatsApp or other electronic messaging channels; and
- our Cookie Policy, which sets out information about the cookies on our Site.
4. Changes
We may make changes to these Terms
We amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the Terms that apply at that time. These Terms were most recently updated in July 2026.
We may make changes to our Site
We may update and change our Site from time to time to reflect changes to our products, services, our users’ needs, our business priorities or any other reason.
We may suspend or withdraw our Site
Our Site is made available free of charge.
We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site for business and operational reasons.
You are also responsible for ensuring that all persons who access our Site through your internet connection and/or your device are aware of these Terms and other applicable terms and conditions, and that they comply with them.
We may transfer this agreement to someone else
We may transfer our rights and obligations under these Terms to another organisation. We will notify you by amending these Terms or by updating our Site and we will ensure that the transfer will not affect your rights under the contract.
5. Disclaimer
Do not rely on information on this Site
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our Site.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.
We are not responsible for third party websites
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those third party sites or resources.
User-generated content is not approved by us
Where such functionality is available, this Site may include information and materials uploaded by other users of the Site. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values.
If you wish to complain about content uploaded by other users, please contact us.
6. Your use of our Site
Prohibited uses
You may use our Site only for lawful purposes. You may not use our Site:
- in any way that breaches any applicable local, national or international law or regulation;
- in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
- for the purpose of harming or attempting to harm minors in any way;
- to bully, insult, intimidate or humiliate any person;
- to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation or spam; and/or
- to access without authority, interfere with, damage or disrupt any part of our Site, any equipment or network on which our Site is stored, any software used in the provision of our Site, or any equipment, network or software owned or used by any third party.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures to access any online portal, you must treat such information as strictly confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
How you may use material and intellectual property on our Site
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it, including without limitation the Dear Santa Experience name and logo and the character “Quill”. Those works are protected by copyright, trade mark and other intellectual property laws around the world. All such rights are reserved.
You are not permitted to use any trademarks used on our Site without our prior written approval.
You may print off one copy, and may download extracts, of any page or pages from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.
Our status, and that of any identified contributors, as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you may commit a criminal offence under applicable United Arab Emirates cybercrime laws, including Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes. We will report any such breach to the relevant law enforcement authorities.
7. Governing law and jurisdiction
These Terms, their subject matter and their formation, are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. You and we both agree that the courts of Dubai, United Arab Emirates will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of our Site.
8. Contact us
To contact us, please email info@dearsantaexperience.com, or write to us at Pop Up Experiences Events Management L.L.C, Office C-27, Iris Bay, Business Bay, Dubai, United Arab Emirates.
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